Managing next steps for multiple prospects across different pools and stages can be a challenge when those pools and stages have different workflows, timeframes for next steps, etc... While Greenhouse CRM allows organizations to set reminders for individual prospects, this can soon prove unwieldy for Recruiters and/or Sourcers as prospect pools begin to grow and multiply.
In addition to setting individual reminders for prospects, Greenhouse Recruiting also allows organizations to set reminders for entire pools and stages. In this article, we will cover:
- Create/Edit Pool and Stage Reminders
- Pool and Stage Reminders Dashboard
- Pool and Stage Reminder Email
Create/Edit Pool and Stage Reminders
To create a new pool and stage reminder, click the ellipsis from your navigation bar and select CRM from the dropdown menu.
From the CRM page, navigate to the My Reminders panel on the right-hand side and click Create.
Use the subsequent dialog box to provide the following information:
|Reminder Details||Provide a description for the reminder|
|Pool||The reminder is for prospects included in this pool.|
|Stage (Optional)||The reminder is only for prospects included in this stage of the selected pool.|
|Due Date||The date the reminder email is sent out to Assigned Users and due to be completed.|
|Assigned Users||CRM Admin and license holders who will receive the reminder.|
When finished, click Create Reminder.
The pool and stage reminder is created and the Assigned Users will be notified on the selected Due Date. Additionally, the reminder will be added to those user's My Reminders panel.
To edit the details for a pool and stage reminder you created, navigate to the My Reminders panel on the CRM page and hover over the reminder. Click the Edit icon .
Note: Users can only edit pool and stage reminders that they created or have been selected as an Assigned User.
Pool and Stage Reminders Dashboard
Once the pool and stage reminder is created, the reminder will appear on the CRM-My Reminders (CRM > My Reminders) and the Dashboard-My Reminders panel (My Dashboard) for all Assigned Users.
Note: While the reminder will appear on an Assigned User's My Reminders panel, the Pool and Stage Reminder Email is delivered on the selected Due Date.
To dismiss an individual pool and stage reminder, click the to the left of the reminder.
Additionally, Greenhouse users can bulk dismiss and/or export all reminders by clicking See All and performing the appropriate action.
Pool and Stage Reminder Email
On the assigned due date for the reminder, an email will be sent to all Greenhouse users who were selected as Assigned Users when the reminder was created. The email will contain the reminder details and a link that will redirect the user to a filtered list of prospects. Click the link.
The user will be redirected to the All Candidates tab in their Greenhouse Recruiting account which will be filtered down to the set of prospects who match the selected pool and stage for the reminder. Perform the task described in the reminder details.