Our team has been working on additional deliverability and monitoring for emails sent through Greenhouse Recruiting over the past several months. In order to take advantage of some of these updates, you will need to ask your IT Team to make a small change to your domain’s email settings.
Users with Site Admin level permissions should navigate to Configure > Email Settings, where they can find the new value CNAME listed under your organization's email verification information. Send this information to your IT team so they can update your organization's email configurations.
Adding this value will help our team better monitor and troubleshoot email deliverability issues for messages sent in Greenhouse Recruiting and may enable new functionality in the future like recording when a candidate opens an email sent through Greenhouse Recruiting. Have questions? Please take a look at our Email Verification FAQ.