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Custom options sync errors

Permissions: Job Admin and above with the user-specific permission 'can configure Workday® integrations'

Product tier: Available for Plus and Pro subscription tiers

A custom options sync is an HRIS integration that allows you to import and update custom field settings so you can reduce the chance for human error during data input.

Custom options sync errors are delivered via email to Job Admin and above who can configure Workday® integrations. Use this guide to determine what an error means and how to resolve it.

In this article

Common errors

Most custom options sync errors are the result of permission or password issues. Double-check if the following is affecting your sync:

  • Incorrect username or password combination in Workday®
  • Incorrect report permissions, meaning the Workday® ISU no longer has access to report data
  • Outdated URL endpoints

If you're receiving a specific error via email, check out the following table for more information:

Error What to know 
OpenURI::HTTPError (500 Internal Server Error)
 Workday® is having a problem with their server. Give them a moment and try again, or check their status page for more information. 
StandardError (Invalid XML; IDs and Names must be equal)
 Each XML entry on your report has two required elements: a human readable name and a reference ID. These must be equal. 
OpenURI::HTTPError (503 Service Unavailable)
 Workday® is having a problem with their server. Give them a moment and try again, or check their status page for more information. 
Net::ReadTimeout (Net::ReadTimeout with #)
 A timeout is affecting our ability to read the XML. Reach out to Greenhouse Technical Support if the issue persists. 
Error: Net::OpenTimeout Failed to open TCP connection
 A timeout is affecting our ability to read the XML. Reach out to Greenhouse Technical Support if the issue persists. 
Errno::ECONNRESET (Connection reset by peer)
 Allowlist Greenhouse Recruiting IP addresses to ensure custom options sync runs as expected. 
Savon::SOAPFault ((SOAP-ENV:Client.validationError) Invalid request)
 Either the Workday® ISU that manages this report no longer has the correct permission or the Workday web services version isn't supported. Custom options sync only supports Workday® web services version 23.0 and 24.2. 
Savon::SOAPFault ((SOAP-ENV:Server.processingError) Processing error occurred. The task submitted is not authorized.)
 The Workday® ISU doesn't have the correct permission to access this report. Resolve the permissions issue in Workday. 
Nokogiri::XML::XPath::SyntaxError (ERROR: Invalid expression: /wd:Report_Data/wd:Report_Entry/wd:Employee ID-Employee Name- Employee Status)
 First name and last name can't be blank. Employment status must be 1 for active or 0 for inactive. 
HTTPI::SSLError (SSL_connect returned=1 errno=0 peeraddr=46.4.105.116:443 state=error: certificate verify failed (certificate has expired))
 The SSL certificate has expired. Reach out to Greenhouse Technical Support if this issue persists. 
Nokogiri::XML::SyntaxError (3523:5: FATAL:Extra content at the end of the document)
 A data formatting issue is affecting the sync, or the XML has too much data and requires additional nesting. 
SocketError (getaddrinfo: Name or service not known (www.test.org:443))
 Allowlist Greenhouse Recruiting IP addresses to ensure custom options sync runs as expected. 
Nokogiri::XML::XPath::SyntaxError
(ERROR: Undefined namespace
prefix:/wd:Report_Data/wd:Report_Entry/wd:
Supervisory_Organization_ID)
 The Supervisory Organization ID field is missing or invalid in your XML. Update your report to resolve the error. 
Savon::SOAPFault ((SOAP-ENV:Client.validationError) Unrecognized service definition for path)
 An unknown error is affecting our ability to access the XML. Reach out to Greenhouse Technical Support if the issue persists. 
Nokogiri::XML::XPath::SyntaxError
(ERROR: Invalid expression:
/wd:Report_Data/wd:Report_Entry/wd:wd:
event_classification_subcategory)
 There's a duplicate namespace prefix wd in your XML. Update your report to resolve the error. 
Nokogiri::XML::XPath::SyntaxError
(ERROR: Invalid expression: /wd:Report_Data/wd:Report_Entry/wd:Job Title)
 The Job Title field is missing or invalid in your XML. Update your report to resolve the error. 
Nokogiri::XML::XPath::SyntaxError
(ERROR: Invalid expression: /wd:Report_Data/wd:Report_Entry/wd:
Cost Center Hierarchy)
 The Cost Center Hierarchy field is missing or invalid in your XML. Update your report to resolve the error. 
Nokogiri::XML::XPath::SyntaxError
(ERROR: Invalid expression: /wd:Report_Data/wd:Report_Entry/
wd:function_team_wid)
 The function_team_wid field is missing or invalid in your XML. Update your report to resolve the error. 
Nokogiri::XML::XPath::SyntaxError
(ERROR: Invalid expression: /wd:Report_Data/wd:Report_Entry/wd:
function_team_wid)
 At line 1, column 1 in your XML, a start tag < was expected but not found. Update your report so that it conforms to the expected structure. 
HTTPClient::ConnectTimeoutError
(execution expired)
 A timeout is affecting our ability to read the XML from Workday®. Reach out to Greenhouse Technical Support if the issue persists. 
Nokogiri::XML::XPath::SyntaxError
(ERROR: Invalid expression:
wd:Report_Data/wd:Report_Entry/wd:
Workday Job Profile)
 The Workday Job Profile field is missing or invalid in your XML. Update your report to resolve the error.

FAQ

Greenhouse categorizes Workday sync errors into two types to ensure you're alerted without being overwhelmed. 

Why did I only receive one custom options sync error email?

Greenhouse sends a one-time email notification when the sync fails because of a configuration error, such as expired credentials or an invalid URL. After the first email, Greenhouse marks the integration as failing and pauses the sync to prevent repeated notifications.

To resume the sync, update your integration settings or click Refresh in Greenhouse to reset the failing status.

Why am I receiving multiple custom options sync error emails?

Greenhouse sends multiple email notifications when the sync fails because of a transient error, such as a network timeout or data formatting issue. In these cases, the sync isn't paused.

Greenhouse continues retrying the sync on its regular schedule and sends an email for each failed attempt until the issue is resolved.

Note: Greenhouse Recruiting is not sponsored by, affiliated with, or endorsed by Workday®.

Learn more

Custom options sync overview

Custom options FAQ

When should I enable a custom options sync?