What is the Candidate Surveys report? How do I use it?

You may have your recruiting process down to a science, but what do the candidates think? Do they feel rushed or confused by the questions and assignments? Are they flustered that they didn't have enough time to express their strengths and weaknesses? The Candidate Survey can help you understand how your interview process is coming across so you can make improvements and ensure all your candidates leave with a positive impression of your business.

By collecting consistent data and actual quotes from candidates, it's possible to point to real evidence that shows how resistance to participation in the hiring process is holding the organization back from being awesome at hiring.

Imagine starting a meeting with a hiring manager about a new job with these two facts:

  • 15% of candidates strongly disagreed with the idea that our interviewers are well-prepared and conducted the interview skillfully. Only 3% of candidates say that about the average company
  • Candidate quote: “I’m not sure my interviewers even knew what role I was applying for. Questions were vague, duplicated or irrelevant.”

How can this report be filtered?

The Candidate Survey report can be filtered by Department and Office (located right next to your company name), as well as Date Submitted. You can also click Raw Survey Data in the upper-right corner to export an excel file of comments left by candidates.

Have more questions? Submit a request

Comments

  • Avatar
    Nathan Miller

    Can we add a question on Net Promoter Score?

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    Jess Bertubin

    Hi Nathan,

    Thanks for writing in!

    Were looking to add a question about NPS into the Candidate Survey to be sent to your candidates? If so, additional questions currently cannot be configured but we are looking into possibly developing features for this in the future!

    Let me know if you have any other questions!

    Best,
    Jess

  • Avatar
    Richard Yan

    Hi Jess - I have the exact same question and need as Nathan. Can you please let us know when that is possible? I think it's an important and great measure of the candidate experience.

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    Mary Kathleen Morelli

    Hello Richard,

    Thank you for reaching out with your feedback! As Jess noted, it's not possible to configure additional questions for the Candidate Survey Report. With that being said, I'd be more than happy to pass this feedback along to our team, and convey your desire for a question regarding NPS.

    All the best,
    Mary

  • Avatar
    Liz Willette

    Really wish NPS score was on here!!

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    Diego Alamir

    Hi Liz,

    While this is currently not possible, we are always looking into introducing new features in the future! I see that some other folks have mentioned adding a question for NPS and our team can certainly look into this for the roadmap. Thanks again for sharing your feedback!

    All the best,
    Diego

  • Avatar
    Natasha Barbosa

    Hey There,

    I was wondering if it was possible to add or change the Candidate Surveys report?

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    Lorena Sterjanaj

    Is it possible to filter candidate candidate experience by departments?

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    Jess Bertubin

    Hi Natasha and John - Thanks for writing in and apologies on the delayed response!

    Natasha: If you're referring to adding or changing the survey that's sent to candidates, currently it is not possible to make any changes. More info can be found at this FAQ:
    https://greenhouse.zendesk.com/hc/en-us/articles/202040375

    John: This report can be filtered by department by using the Department dropdown at the top of the page. Here's a screenshot of an example:
    https://screencast.com/t/H70Z3UBS

    Hope that helps! Feel free to reach out to support@greenhouse.io if you have further questions.

    Best,
    Jess

  • Avatar
    Tara Haynes

    Would be great if this was an email ready report to a team.

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    Lorena Sterjanaj

    +1 for Tara Haynes comment!

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    Olivia Hirsch

    Hi Tara and John,

    Thanks for writing in with this feedback! We recommend creating a PDF of the report page to share with your team. Hope this helps!

    Thanks,
    Olivia

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    Ashley Burnstad

    We just turned candidate surveys on - will all candidates who have previously gone through our process get a survey? or will it only be from now on?

  • Avatar
    Olivia Hirsch

    Hi Ashley,

    Happy to help! When you turn on the candidate survey, it will only be sent to candidates going forward and will not send to any previous candidates.

    Thanks!
    Olivia

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    Erin Slepitza

    Hi,

    Is it possible to send out the survey more than once? I think the candidate response rate will go up if it is sent more than 1 time.

    Thank you,

    Erin

  • Avatar
    Olivia Hirsch

    Hi Erin,

    Thanks for writing in! We are only able to send the candidate survey once from Greenhouse.

    Feel free to write into support@greenhouse.io with any additional questions!

    Thanks,
    Olivia

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