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Offer Exceptions

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Offer Exceptions give your team the ability to set allowed ranges for salary, stock options, or any other numeric custom fields, and then require additional approvals if an offer is created outside the allowed range. 

Example: Let's say you can hire as many sales executives as you want, but their salary must fall between $50,000–$60,000. If you want to offer a salary of $65,000 to one candidate, Greenhouse Recruiting will trigger additional approvers — maybe the CFO and CEO — to sign off on the offer before you can extend it.

In this article, we will cover how to enable Offer Exceptions through the following steps:

 

Create Custom Job Field

To begin setting up Offer Exceptions, click the Configure icon Configure.png in the upper right-hand corner, then navigate to Custom Options in the left-hand panel. 

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From the Custom Options page, click Jobs under the Company Custom Fields section. 

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From the Custom Fields: Jobs page, click + Add Field

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In the Create New Job Field dialog box, give your new field a name. This field will appear on the Job Info page for each of your jobs, and will be used to set the range for the salary, stock options, etc. allowed to be granted in a candidate offer on that job. Once you have given your custom job field a name, use the Type dropdown to choose either Currency range or Number range, depending on which is more relevant for your use case. 

Note: Offer Exceptions will work only if your custom job field has a type of Currency range or Number range. If your field is created as any other type, you will need to delete the custom job field and create a new custom job field set to one of the appropriate types before you can configure Offer Exceptions. 

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We also recommend checking the boxes marked Required and Changes to this field require reapproval to ensure the values entered cannot be changed by users wishing to avoid additional approvals. 

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Be sure to click Save at the bottom of the Create New Job Field dialog box when finished. 

When a user creates a new job, they will be required to enter a salary range (or other numeric range) that will be checked when a new offer is created for a candidate. 

Note: If you leave the left box blank, the minimum value will be 0, and if you leave the right blank, there will be no maximum. Please check with your Finance department before offering a salary of infinity dollars.

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This new custom job field also will appear for existing jobs, but will not contain values unless a user navigates to the existing job's Approval Details page to edit the job and add values to the field. 

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Create Custom Offer Field

To create a corresponding custom offer field, navigate to the Configure icon Configure.png in the upper right-hand corner, then click Custom Options in the left-hand panel. 

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From the Custom Options page, click Offers under the Company Custom Fields section. 

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From the Custom Fields: Offers page, click + Add Field

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In the Create New Offer Field dialog box, give your new field a name. This field will appear in the Create Offer dialog box when drafting an offer for a candidate. Once you have given your custom offer field a name, click the Track this field for exceptions link. 

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Select the range field to check against dropdown will appear. Click the dropdown to select the custom job field created in the previous step. 

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Note: If the custom job field you previously created does not appear in the dropdown, this indicates the custom job field was created with a type other than Currency range or Number range. In order to associate the custom offer field with the custom job field, you will need to delete the previously created custom job field and re-create it with an appropriate type. A custom field's type cannot be changed once the field is created. 

Finish configuring your new custom offer field as desired, then click Save when finished. 

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Configure Offer Exception Approvals on Job

Next, you will configure the approvals chain to be executed if a user creates a candidate offer that falls outside the allowed range. 

To do this, navigate to an existing job, then click the Approvals tab. Confirm the custom job field has a range entered; if no range is entered yet, click the Edit Job & Openings button at the top right of the page, then enter a range in the field. 

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Once you have confirmed the custom job field has a range, locate the Offer Approvals section at the bottom right of the page, then click the Pencil icon edit.png to edit. 

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Click Add Approval Step

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Add the approver(s) who should be required when an out-of-range offer is created. Check the box for Required ONLY if offer fields are out of range. This ensures this step of the approvals chain will be activated only if the offer is out of range. 

Click Save when you are finished.

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Confirm your offer approvals chain looks as intended, then click Done to save your changes. 

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Use Offer Exceptions

When creating an offer, any fields outside the approved range will be highlighted in yellow to draw attention to the range violation. 

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If any fields are outside the approved range, the Offer Exception step of the offer approvals chain will be activated. When the user creating the offer requests approval, Greenhouse Recruiting will trigger the job's standard offer approvals chain and include the Offer Exception step.

The user(s) required to issue Offer Exception offer approvals will receive an Offer Approval Requested email, which indicates the range violation. 

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Use Existing Custom Job Field and Custom Offer Field for Offer Exceptions

Your team might have an existing custom job field and/or custom offer field you wish to begin using for Offer Exceptions. In many cases, it will not be possible to use these existing fields, and your team instead will need to delete the existing fields, then create new custom fields using the steps outlined in this article. Please see below for more details.  

Existing Custom Job Field

A previously configured custom job field can be used for Offer Exceptions only if the field was created with a type of Currency range or Number range. Once a custom field is created, its type cannot be changed. This means if the existing custom job field has any type other than Currency range or Number range, the custom job field cannot be altered to function as part of an Offer Exception. 

If you have an existing custom job field with a type other than Currency range or Number range that you wish to use for Offer Exceptions, we recommend the following steps: 

  1. Delete the existing custom job field. 
    If a custom job field is deleted, the field will still appear for existing jobs which have data entered in that field.

    Example: If you delete a custom job field called Salary, the field will not appear on jobs created from that time forward, but will appear on previously created jobs where a salary value was entered in the field. If some previously created jobs did not have data entered in the Salary field, that field will no longer appear on those particular jobs once the custom job field is deleted.

    Before deleting the custom job field, we recommend ensuring the field is not marked Required. Making the field not required allows users to delete data from this field on previously created jobs and save the change, if appropriate. 

  2. Create a new custom job field to replace the deleted field. 
    The new custom job field can use the same name as the deleted field. Be sure to give the new field a type of Currency range or Number range. The new custom job field will appear on both previously created jobs and jobs created from that time forward. 

  3. Create a corresponding custom offer field, and link the new custom job field to the new custom offer field as outlined above.  

Existing Custom Offer Field

An existing custom offer field cannot be used to configure Offer Exceptions. Once a custom offer field is created, the option to track the field for exceptions is no longer available. If you have an existing custom offer field you wish to use for Offer Exceptions, we recommend the following steps: 

  1. Delete the existing custom offer field.
    If a custom offer field is deleted, it will not be removed from previously created offers which have data entered in that field. 

    Before deleting the custom offer field, we recommend ensuring the field is not marked required. Making the field not required allows users to delete data from this field on previously created offers and save the change, if appropriate. 

  2. Create a new custom offer field to replace the deleted field. 
    Be sure to configure the new custom offer field to track against an exception when you create the field. If this option is not selected during creation, the new field cannot be used as part of Offer Exceptions. 

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