Referrals from your organization's existing employees can be a powerful source for strong candidates. In this article, we will cover:
Submit a Referral
To submit a referral from your Dashboard, navigate to the Add icon in the upper right-hand corner. Select Add a Referral from the dropdown menu.
It is not possible to refer a prospect, so choose a job for your referral. If you think they might be good for several different jobs, simply choose one and write a note to the Recruiter outlining the other jobs as well. The Recruiter can then assess your referral's information and make sure they end up in the best job or jobs.
Note: A user can make a referral to any job with a live external job post, as well as to any job where they have been assigned permissions. This means a Basic user can submit referrals only to jobs with a live external job post, while a Job Admin / Interviewer user can submit a referral to any of their assigned jobs (as well as to any job with a live external job post). Because they have access to all jobs, a Site Admin can submit a referral to any job in your Greenhouse Recruiting account.
When submitting a referral, be sure to complete the fields under the Details section to provide background about your relationship with the referral.
When finished, click Add this referral at the bottom of the page.
If you have checked Follow referral under the Name & Company section, you will receive notifications when/if your referral is moved to a different stage or has their status changed.
View Submitted Referrals
A user can check the status of their referrals by viewing the My Referrals panel on their Dashboard.
Questions About Submitted Referrals
Every organization has unique internal processes around referrals, so your organization's internal HR/Recruiting team is best equipped to answer questions about your submitted referrals. This includes the following types of questions:
- Why was my referral rejected?
- Will I get credit for my referral?
- Why hasn't my referral's status updated in awhile?
- Why can't I see my referral on my Dashboard any longer?
- My referral was hired. Why don't they show as hired on my Dashboard?
If you are not sure who to contact on your internal team for questions about your referrals, navigate to the Helpful Links panel on the right-hand side of the My Dashboard page.
Click Email Your In-House Contacts to see your organization's preferred contacts for these types of questions.