How can we help you?

Why didn't the interview I scheduled show up in Greenhouse?

This can be caused by a few different things:

  • Was your organization's Greenhouse calendar email address included as a guest on the event?
  • Was the interview kit URL included in the body of the email?
  • Is the email address of your calendar the same as the email address associated with your Greenhouse Recruiting user account? (For security reasons, they must be the same)
  • Did you wait long enough? In some cases, it can take up to an hour for the calendar events to reach us and appear on the candidate's profile.