Note: Some organizations have been updated to a new version of the scheduling process. If the steps in this article do not align with the workflow you see after clicking Schedule Interview or Schedule All on the candidate's profile page, please click here to learn more about the updated process.
If an interview needs to be rescheduled or cancelled, you can either reschedule/cancel within Greenhouse Recruiting (if you are using Google Calendar) or within your own calendar.
To do this within Greenhouse Recruiting, navigate to the candidate's profile and click Update inline with the interview you wish to edit.
If you are rescheduling the interview, make your changes and then click Update Interviewers. If you are canceling the interview, click Delete Interview.
Alternatively, you can edit or cancel an interview directly from your external calendar. Just be sure your organization's Greenhouse calendar email address is included as a guest on the event, and that the Interview Kit URL is still included in the description of the event. Apply your changes, and then send the updated event to all guests. Greenhouse Recruiting will receive the update through the calendar email address, and will apply the changes to the candidate's profile shortly.
Note: If you make changes to a scheduled interview, we recommend sending an updated interview confirmation email to the candidate letting them know what changed. Candidates are not included on the scheduled event reflected in Greenhouse Recruiting, and will not receive updates through changes to the calendar event.