We've released an update to the Document Previewer that displays candidate resumes, cover letter, take home tests, and many other files necessary to your recruiting process. While most users will notice nothing but a subtle design change, it's possible that certain browser settings might interfere with documents loading properly.
In order for the updated document previewer to function normally, Greenhouse Recruiting requires your browser to accept third-party cookies. If your browser settings currently block these cookies, you will experience this error when attempting to preview documents on a Candidate's Profile, in Application Review, and in Interview Kits.
Allowing Third-Party Cookies
Follow the steps below to adjust the cookie settings for your preferred browser.
If you don't want to allow all third-party cookies, some browsers may have an option to only allow cookies from certain trusted sites instead. If so, the domain to add is grnhse.app.box.com.
If you're unable to change the settings yourself, you may be able to reach out to your IT team to see if they can adjust them for you. While third-party cookies are blocked for Greenhouse Recruiting, users will need to download attachments in order to view them.