Why can't I find my job in my dashboard but it is live on the careers page?

Question:

Why can't I find my job in my dashboard but it is live on the careers page? 

Answer:

One of the reasons why you might not be able to locate a job on your Dashboard, while being able to see this role live on the careers page, could be due to the difference in the name of your Job Post and the Internal Name of the job. 

Example: 

Screen_Shot_2017-06-07_at_11.27.53_AM.png

Note how this screenshot shows two different live job posts - one that shares a name with the Internal Job Name, and another, that is named differently. 

In cases such as these, the best way to locate a job post in your system would be to note the job ID in the URL of your job post and search by that ID within your jobs. 

For example, with any GH-hosted job boards and job posts, you'll easily locate the job post ID at the end of the URL of the job post page. 

Screen_Shot_2017-06-07_at_11.22.01_AM.png

With an API job board, the job post ID should also be found at the end of the URL. 

Once you have the job post ID, you can try to locate the job post by navigating to Configure > Job Board > Edit Jobs (#). This will present a list of your live jobs with their job post URLs. You can then Control + F to locate the job associated with the job post by clicking on "View".

Screen_Shot_2017-06-07_at_11.37.34_AM.png

If you aren't able to locate the job with this method, please feel free to reach out to support@greenhouse.io with the URL to the job post. 

Applies-To:

This applies to all organizations. 

Metadata

Author: Karen Situ
Create Date: [11:40: 06-07-17]
Modified Date:[11:40: 06-07-17]
Keywords: [missing job, job post, job dashboard, access, permissions]

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