When users have previously been repeatedly prompted to reset their password on every login, it's typically due to an issue with the specific web browser. Take the following steps to try and solve this issue.
1. Log out of Greenhouse Recruiting.
2. Clear your browser's cache and cookies
See the links below for instructions for different browsers:
- Chrome: https://support.google.com/accounts/answer/32050?hl=en
- Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
- Internet Explorer: https://support.microsoft.com/en-us/products/internet-explorer
- Safari: https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US
- Opera: http://help.opera.com/opera/Mac/2393/en/private.html#deleteData
3. Reset your password one last time.
4. Log in
This process should solve most login issues. If the above steps do not resolve the issue, please feel free to reach out to support.