If no packages are available when selecting to export a candidate to HireRight, it is possible that you do not yet have the appropriate permissions within HireRight. In order to be able to export candidates to HireRight and view the HireRight packages in Greenhouse, you will need permissions on the HireRight side to do so.
We would first recommend checking in with your HireRight Admin to make sure that your email has been allowlisted, and to also confirm that this email matches the email you associated to your Greenhouse account.
Note: Every Greenhouse user has a primary (verified) and an optional secondary email address. For the integration to work properly, the email addressed used to log in to HireRight must match the verified email in Greenhouse.
Keywords: [packages, hireright issue, unable to export]