Error when uploading spreadsheet for bulk import

Permissions: Job Admin and above who can access CRM

Product tier: Available for Advanced and Expert subscription tiers

In some cases, you may receive an error when uploading a spreadsheet for a candidates or prospects bulk import.

Common errors

The most likely cause for bulk import errors is multiple email addresses being entered into one row's Email column on your .csv import file.

Additionally, special characters such as accents marks within the spreadsheet can also cause bulk import errors.

If errors persist despite no multiple email addresses or visible special characters, your spreadsheet may contain invalid UTF-8 characters which can be invisible when viewing the document. These invalid characters may have been inadvertently copied over when creating your spreadsheet, resulting in the error.

To resolve a potential invalid UTF-8 character error, you may:

  • Copy the entire list over to Google Sheets or to a text editor. Use their editing tools to remove all formatting, and upload the spreadsheet again.
  • Or manually retype the data within the fields, and upload the spreadsheet again.

Additional resources

If you require additional troubleshooting, reach out to Greenhouse Support by creating a support ticket.