What should I do if I encounter an error on the Offer stage with the Docusign integration?

Question:

What should I do if I encounter an error with the Docusign integration? 

Answer:

The first step to troubleshooting this error would be to refresh the integration. To do so, you would navigate to the Integrations tab > Locate Docusign > Disconnect > Connect again.

If this does not help, please feel free to reach out to our Support Team on chat or through email at support@greenhouse.io with the name of the candidate so that we may look further into this. 

Applies-To:

If you are encountering an error when you are trying to send an offer letter through Docusign, I would advise taking the recommended steps above. 

Metadata

[Organizational, historical, and categorization data that shows whether content is in the right general domain, as well as state and usage information that helps would-be users understand how often a KCS article has been reused (to indicate confidence) and its stage in the development life cycle.]

Author: Karen Situ
Create Date: [16:23: 05-12-17]
Modified Date: [16:23: 05-12-17]
Keywords: [offer, docusign, error, offer letter, preview in docusign]

Have more questions? Submit a request

Comments

  • Avatar
    Kyle Drohan

    Hi,

    I am also having this problem and getting an "Error sending with Docusign" message when I attempt to Preview the Document on Docusign.
    How can I fix this?

Powered by Zendesk