How do I capture a screenshot of my JavaScript Console for the Greenhouse Support Team?

We use JavaScript throughout Greenhouse Recruiting and Onboarding. If a page or components of your site don't load properly, it could be due to a JavaScript error. These errors can be caused by conflicting browser extensions, browser security settings or other potential issues.

To help our Support Team identify issues and provide a resolution, it's often helpful to provide a screenshot of an error in the JavaScript Console of your browser if you encounter such behavior.

In this article:

Accessing Javascript Console

You'll access Javascript differently depending on what browser you're using.

In Chrome

  1. Open the Chrome menu chrome-menu-icon.png in the top right corner of the browser window.
  2. Select More Tools > Developer Tools, then click the Console tab.

chrome-more-tools-developer-tools.png

Here's an example of what a Chrome Error will look like in the Console section:

In Firefox

  1. Click Tools in the menu bar.
  2. Select Browser Tools > Web Developer Tools.firefox-web-developer-tools.png
  3. Click the Console tab.
  4. Ensure the Errors label is selected.firefox-web-developer-tools-errors.png

In Internet Explorer

  1. Use the F12 key to open Developer Tools.
  2. Ensure the Console tab is selected.

In Safari

  1. Click Safari in the menu bar, then click Preferences.
    safari-preferences.png
  2. Select the Advanced Tab. Ensure Show Develop menu in menu bar is checked.
    safari-preferences-advanced.png
  3. Click the Develop menu in the menu bar, then click Show Javascript Console.safari-show-javascript-console.png

Capturing errors in Javascript Console

After opening the Console, you may have to refresh the page to capture the error.

Error lines are the most significant portion of the Console. You may need to scroll to see them. They will be identified with red text or highlights.

Take a screenshot of the entire browser window, including the JavaScript Console, with any error lines that are displayed.

Use the links below to learn how to take a screenshot: