We use JavaScript throughout Greenhouse. If a page or components of your site don't load properly, it could be due to a JavaScript error. These errors can be caused by conflicting browser extensions, browser security settings, or other potential issues.
To help our Support Team at Greenhouse identify issues and provide a resolution, it's often helpful to provide a screenshot of an error in the JavaScript Console of your browser if you encounter such behavior.
1) HOW DO I GET TO MY JAVASCRIPT CONSOLE?
In Chrome:
- Open the Chrome menu at the top right of the browser window
- Select More Tools > Developer Tools > Console
An example of what a Chrome Error will look like under the Console section:
In Firefox:
- Open the Firefox menu at the top right of the browser window
- Select the Developer icon > Web Console
- Ensure the JS tab is selected in the Console
In Internet Explorer:
- Click F12 to open developer tools
- Ensure the Console tab is selected
In Safari:
- Enable the Develop menu in the menu bar
- Click Safari in the menu bar > Preferences
- Select the Advanced Tab
- Ensure “Show Develop menu in menu bar” is checked
- Click the Develop menu in the menu bar > Show Javascript Console
2) TIPS FOR CAPTURING ERRORS IN YOUR JAVASCRIPT CONSOLE
- After opening the Console, you may have to refresh the page to capture the error.
- Error lines are the most significant portion of the Console. You may need to scroll to see them. They will be identified with red text or they'll be highlighted.
- Take a screenshot of the entire browser window, including the JavaScript Console, with any error lines that are displayed.
3) TAKING A SCREENSHOT IN YOUR OPERATING SYSTEM
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